400-7799-711

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Add:

3rd Floor, Building 4, Tongfuyu Industrial City, Taoyuan Street, Nanshan District, Shenzhen

 

Tel:

0755-26985597      0755-26985341

 

Fax:

+86-755-26985365

 

E-mail:

morffin@kingspec.com

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Maintenance Process

Maintenance Process

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After Sales Demand

Any user with RMA problems can call the National
Warranty Telephone: 4007799711. Carry out after-sales
service requirements

Verify Product and
Customer Information

Professional after-sales service personnel of Meta-
Inventory will collect and evaluate product information to
determine whether the product is in the scope of after-
sales service.

Providing Remote Technical
Support by Telephone

After confirming the after-sales scope, professional
after-sales engineers will provide long-distance
technical support and consultation to customers'after-
sales problems by telephone.

Inclusion of After-Sales
Problems

Include after-sales problems that can not be solved
remotely in order to improve the quality of service in the
future.

After-sale Guide

Provide repairing channels for products with unresolved after-sales problems

Carry Out Maintenance

Maintenance of defective products

Return for Customer

Return the product to the customer and follow up to
confirm the results of this repair.